Tens of thousands of citizens have accessed the Melikgazi Municipality Whatsapp Complaint Line, a popular application of Melikgazi Municipality, and submitted their requests and suggestions.

A total of 53,000 requests were sent to Melikgazi Municipality in 2025 through the Whatsapp complaint lines numbered 0530 253 91 91 and 0352 252 13 33.

Citizens who can instantly reach Melikgazi Municipality are quite satisfied with the application.

Melikgazi Municipality's artificial intelligence assistant, MEGA, plays a supportive role in creating requests, learning the result of requests, checking debts, and obtaining information.

Melikgazi Mayor Assoc. Prof., emphasizing that every request from citizens reaches the municipality instantly and that thousands of requests are responded to instantly with accessible, solution-oriented applications, stated that this is an important service. Dr. Mustafa Palancıoğlu, “As Melikgazi Municipality, with the principle of ‘people first,’ we deal with the suggestions and requests of each and every one of our citizens individually. The request of each and every one of our citizens is very valuable to us. We have several applications so that they can easily reach us. As you know, with our Mobile Mayor application, we personally visit our neighborhoods; we deal with their requests and suggestions individually. We also established a WhatsApp reporting line where they can reach us 24/7. Our citizens can reach us instantly through our WhatsApp reporting lines at 0530 253 91 91 and 0352 252 13 33. If they send us visual, text, and video files via WhatsApp, our communication center immediately responds, forwards the citizen's request to the relevant units, and the request is finalized. There is a service-oriented approach that values ​​people. Such an important "I thank my colleagues who work with great dedication in this service. We are working with all our might to implement the 'best' services in Melikgazi, and we will continue to do so. You can reach us 24/7 for your requests and suggestions. We are just a phone call away." he said.