Melikgazi Municipality, which aims to provide fast and solution-oriented services to its citizens, has taken its service approach one step further and strengthened its digital communication infrastructure.

Thanks to the Whatsapp Digital Assistant application developed by Melikgazi Municipality Research and Development Directorate, requests from citizens are resolved more quickly and effectively.

With the newly developed system, notifications sent by citizens via Whatsapp are automatically received through the digital assistant, and urgent requests are immediately forwarded to the relevant teams and resolved quickly. In this way, requests are evaluated without delay and action is taken.

Citizens can easily submit their requests, suggestions and complaints via the Whatsapp reporting line at 0530 253 91 91.

Melikgazi Municipality continues to increase its service quality and prioritize citizen satisfaction with its digital transformation projects.

Melikgazi Mayor Assoc. Prof. Dr. Mustafa Palancıoğlu, who added new ones to his solution-oriented services for the needs of the citizens, said, “Every request from our citizens in Melikgazi guides us in implementing our services. Our WhatsApp reporting line plays a big role in enabling our citizens to reach our municipality quickly. Our citizens can instantly convey their requests and suggestions to us 24/7. 58,503 requests were forwarded to us through our WhatsApp reporting line in 1 year. This situation reveals our continuous communication with our citizens. Our relevant unit quickly finalizes these requests with its solution-oriented attitude. I would like to thank my colleagues who work devotedly day and night for our services and works that will carry Melikgazi forward.” he said.